After 164 years in Australia, General Motors Holden ceased trading at the end of 2020 due to global discontinuation of right-hand drive vehicles. KPMG stepped in to support the Holden Dealer Network in their compensation claim against General Motors. Facing time constraints, KPMG enlisted SENSEMAP to craft their offer to the Australian Holden Dealer Council and create a supporting presentation for their pitch. SENSEMAP delivered the project within 48 hours, presenting KPMG's case clearly and showcasing its value. The presentation and documentation adhered to KPMG's brand guidelines, enabling the firm to present themselves effectively.

Australian Catholic University aimed to introduce a new performance-based budgeting process across its seven campuses. Given its impact on university operations, SENSEMAP was tasked with clarifying it for academic and non-academic staff. Collaborating with the Chief Financial Officer and Finance Team, we defined key process elements and established a SharePoint Community site within the existing Microsoft-based technology ecosystem. This innovative approach centralised information dissemination, facilitating secure discussions and exchanges among staff. SENSEMAP ensured that information was tailored to different staff levels and needs, enhancing clarity and timely sharing of relevant details.

Hannover Re is one of the largest reinsurance groups in the world and transacts all lines of property, casualty, life, and health reinsurance. SENSEMAP was engaged to review and enhance the life insurance claims process and make it more readily understood by their clients. We created the Hannover Re Insurance Claim Guide, simplifying complex procedures for policyholders. Additionally, we redesigned payment summaries with clear explanations and developed FAQs to address common inquiries. Our efforts ensured policyholders understood the process and their insurance coverage more clearly, cutting down client queries and misunderstandings.